Terms of Use

Last updated: 11 November 2026

These terms apply when you use the Kampa website and apps. By creating an account or placing an order, you agree to them.

The service

Kampa is a marketplace. Vendors on your campus sell their own food, goods and services through Kampa, and riders deliver them. The vendor is responsible for what it sells, including quality, hygiene and allergen information.

Your account

• You must sign up with your own school email address, and give accurate details.
• Keep your login secure. You are responsible for orders placed from your account.
• One account per person. We may suspend accounts used for fraud, abuse or harassment.

Orders and prices

• Prices, pack fees and the delivery fee are shown before you pay. You pay the amount shown at checkout.
• Orders are paid upfront by wallet, card or bank transfer.
• An order can be cancelled for free until the vendor accepts it. After that, cancellation depends on the stage of the order.
• Give your delivery code only when you have received your order.

Refunds and complaints

If an order is missing, wrong or not delivered, report it in the app. We aim to resolve complaints within 24 hours. Approved refunds go to your Kampa wallet; bank refunds can be requested.

Wallet, codes and promotions

Wallet balances can be used for orders on Kampa. Promotional credit and cashback can only be spent on orders, cannot be withdrawn and may expire. Each promotion has its own conditions shown in the app.

Vendors and riders

Vendors and riders also agree to separate partner terms covering commission, delivery fees, conduct and payouts.

Acceptable use

Do not misuse the service, harass vendors, riders or other users, place fake orders, or try to get around fees or codes.

Liability

We work to keep Kampa available and reliable but cannot promise it will always be uninterrupted. To the extent the law allows, Kampa is not liable for indirect losses. Nothing in these terms limits rights you have under Nigerian consumer protection law.

Changes and contact

We may update these terms and will post changes here. Questions: hello@kampa.com.ng.